Charter Communications Confirms Data Breach via ShinyHunters Extortion
Charter Communications, one of the largest US broadband providers, has confirmed a data breach after the ShinyHunters extortion group claimed to have stolen 40 million customer records via a vishing attack compromising a Microsoft Entra account. The threat actors accessed Charter's Salesforce instance and are demanding ransom to prevent data publication. Charter disputes the sensitivity of exfiltrated data, but the threat actor claims CPNI and customer support data were included.
AI-generated from linked source reports. See our correction policy.
Impact verdict
Medium impact. Charter Communications is one of the largest US broadband providers with tens of millions of customers; a confirmed breach of this scale creates plausible cyber liability and data breach notification cost exposure relevant to cyber insurance books. Loss pathway: cyber liability and data breach coverage for a named major US telecom. Evidence: Charter confirmed the breach; ShinyHunters claims 40 million records stolen including potential CPNI data, triggering regulatory notification obligations. Limit: Charter disputes sensitivity of exfiltrated data and no ransom payment or regulatory enforcement action is yet confirmed, limiting current loss visibility.
View assessment methodologyHow we grade what we know -- Known · Reported · Uncertain. Methodology →
Intelligence ledger
Each line expands in place to its underlying sourced claim.
Known5 lines
Charter Communications confirmed a data breach occurred▾
ShinyHunters listed Charter on their data leak site threatening to release stolen data▾
Charter states no sensitive personal information or CPNI was exfiltrated▾
Breach was reported to appropriate authorities▾
Attack vector was a vishing campaign compromising a Microsoft Entra employee account▾
Reported4 lines
ShinyHunters claims 40 million consumer and business customer records were stolen▾
Data allegedly stolen includes names, email addresses, phone numbers, plan information, and some CPNI▾
Customer support ticket data allegedly also stolen▾
Breach reportedly occurred on April 1 via Salesforce instance access▾
Uncertain4 lines
Whether ransom was or will be paid▾
True scope and sensitivity of exfiltrated data remains disputed between Charter and threat actor▾
Whether regulatory notification obligations have been or will be triggered under US state and federal law▾
Potential cyber liability exposure and whether cyber insurance coverage applies▾
Geographic Zone Matches
3 active matches
- TRIA Certified AreasRule-basedConfidence 100%
- Caribbean Hurricane ZoneRule-basedConfidence 100%
- Pacific Ring of FireRule-basedConfidence 100%
Geographic zone matches are RiskEvents spatial/analytical indicators, not coverage determinations or Lloyd's official classifications.
Affected countries
Timeline
Dental benefits administrator DentaQuest, part of Sun Life, has confirmed a cybersecurity breach in which ShinyHunters exfiltrated over 234 GB of data affecting 2.6 million accounts, including health insurance information, government-issued IDs, and personal data. The breach was publicly leaked after ransom negotiations reportedly failed. This incident has direct implications for cyber liability and data breach coverage underwriters given the scale of PII and health data exposure.
Source: BleepingComputer (Trade Media) · View source
Lifecycle changed
monitoring → closed
Event Closed
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Carnival Corporation, the world's largest cruise operator, has confirmed a data breach affecting nearly 6 million customers following a social engineering attack in April 2026 by the ShinyHunters extortion group. Stolen data includes names, dates of birth, email addresses, genders, and loyalty program details. The incident has clear cyber insurance implications given the scale of affected individuals, regulatory notification obligations, and the company's history of prior breaches.
Source: BleepingComputer (Trade Media) · View source
Status changed to monitoring
Auto-transitioned: no updates for 6 hours
active → monitoring
Lifecycle changed
developing → active
Status changed to developing
Auto-promoted: multiple sources
signal → developing
Charter Communications has confirmed a data breach in which hackers are threatening to leak 42 million records. The incident represents a significant cyber liability exposure for a major US telecommunications provider. The scale of the breach raises questions about potential regulatory action, class action litigation, and cyber insurance claims.
Source: r/CyberAdvice (Social / Community) · View source
Initial Detection
Charter Communications, one of the largest US broadband providers, has confirmed a data breach after the ShinyHunters extortion group claimed to have stolen 40 million customer records via a vishing attack compromising a Microsoft Entra account. The threat actors accessed Charter's Salesforce instance and are demanding ransom to prevent data publication. Charter disputes the sensitivity of exfiltrated data, but the threat actor claims CPNI and customer support data were included.
ShinyHunters claimed to BleepingComputer that they breached Charter on April 1 through a voice phishing (vishing) attack that compromised an employee's Microsoft Entra account. The threat actors used this access to export millions of consumer and business customer records from the company's Salesforce instance.
Source: BleepingComputer (Trade Media) · View source
Lloyd's classifications
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